We value all our customers and want to provide them with excellent service at all times and deliver them the best blooms available. If at any time you are not completely happy with our service or our products, please let us know so we can rectify any errors or oversights that may have occurred. We will either redeliver the same arrangement, or refund all or part of the order value. Our dedicated team will go the extra mile to ensure that customers are happy with our service.
So, if for any reason you're not absolutely 100% happy with your order at LocalStreets, please contact us.
* Please note that some exclusions apply to our 100% satisfaction guarantee. For more information, please refer to the small print.
Head Office in Singapore: (+65) 6820 3338
Monday to Friday between 9 a.m. and 7 p.m.
Saturday, Sunday and Public Holiday between 9 a.m. and 2 p.m.
Global Customer Support: (+1) 650 835 4497
Monday to Friday between 9 a.m. and 9 p.m.
Saturday and Sunday between 9 a.m. and 6 p.m.
Email - firstname.lastname@example.org
Our satisfaction guarantee only applies to the products and aspects of our service that we (or our fulfillment partners) have direct control over.
The guarantee is not applicable to issues that are outside our control such as incorrect or incomplete addresses provided by the customer or refused deliveries (for example, a refused delivery to a hospital).
A summary of our resolution policy is shown below:
- In the event of non-delivery on the selected delivery date, we will either refund you in full or redelivery your order.
- In the event of late-delivery on the selected delivery date, we will either refund you the delivery charge paid for your order and offer compensation via discount vouchers.
- In the event of damaged products being received, we will either refund you in full or redeliver a replacement for the damaged product. Please note that it may be necessary to return the original product in order to receive the refund or replacement.
- If we are unable to fulfill your order, we will refund you in full.
- If we send the wrong product, we will resend the correct product. Please note that it may be necessary to return the original product received.
Please note that all compensation will be in the form of a full or partial-refund against the original payment or in the form of discount vouchers for use in a future order. We are unable to provide any other form of financial compensation under any circumstances.